top of page

Terms & Conditions

Welcome to Spellbound Gloucester Ltd Terms and Policy


These terms and conditions outline the rules and regulations for the use of Spellbound Shop’s website, including any form of purchase made either via our website or direct contact in our store. 
Spellbound Shop is located at: 
5 college street college street, Gloucester, Gloucestershire - GL1 2NE, United Kingdom
By accessing this website we assume you accept these terms and conditions in full.

Do not continue to use Spellbound Shop’s website, if you do not accept all of the terms and conditions stated on this page.

Cancellation Policy
The service you have booked as an appointment will be reserved specifically for you. We therefore state that we must be contacted prior to 48 hours if you wish to cancel or reschedule your appointment by direct contact to our shop on 01452386212 or email


Reservation of Rights
We reserve the right to retain any payment made in full if any of our clients fail to notify us of a cancellation or alteration in any booking made. This will also apply to ‘no show appointment’. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions. In addition to this we also reserve the right to cancel the appointments made due to our own company discretion at any time. If Spellbound Shop Gloucester Ltd cancel your appointment we will determine whether your payment made in full is to be refunded.

Please note we do not accept email or any form of message as a 'reservation' of any product or service we offer at Spellbound Gloucester Ltd & Raven School of Witchcraft, full payment upfront only.

Disclaimer - Spellbound Shop Gloucester Policy
Psychic Readings - Consultations - Therapy - Tuition
Clairvoyance is the art of accessing information from another dimension. Tarot is the ancient art of divination using a deck of 78 cards. Aura reading is the energy impressions given by the client and interpreted by the medium. During a reading one or more of these methods may be used.
The information provided is open to individual interpretation. The medium relays their impressions to the client. The Client is always responsible for their own choices. Information provided by the medium does not constitute Legal, Medical, psychological or Financial advice. We must also stress that at no point will you be allowed to bring any persons under the age of 18 into your appointment.

You yourself have a personal belief in clairvoyance and understand what it does and does not consist of.
•I have read and understand the theory of clairvoyance and agree it is of my own individual belief.
•I am over 18 years of age and able to make decisions without a guardian. 
•I understand that the information I am given by the clairvoyant is confidential.
•I understand I am responsible for my health and wellbeing at all times during and after the reading.
•I understand that the information given is open to interpretation and acknowledge I am responsible for my own choices.
•I have read and understood the preceding paragraphs and request the clairvoyant to use the allocated time I have paid for to clairvoyantly/Tarot for me with my consent.
The terms and policy document were created by Spellbound Gloucester Ltd, if you have an queries please aim to contact the company via our contact information found on our website. ​​


It is your responsibility to read full descriptions & ask any questions you may have prior to booking any service with us.

We do not offer refunds for services once booked online or instore, so please ensure you are satisfied prior to completing payment. We require you contact information upon booking to ensure you receive our disclaimer & terms in full via email for your reference. The basic contact information is required for this purpose, contact mobile number & email address. It will be used for the purpose of communication between us (Spellbound (Gloucester) Ltd & Raven) to communicate with you.

It is important that we operate with ethics and therefore we ask for age verification on booking through means of providing your date of birth at booking; we may also request proof of age upon arrival or prior to the appointment beginning

Please note if the persons if aged 16 or above they must be with a parent or guardian during the appointment, again we would request identification to prove your relationship with the person under 18 years old. 

We have a strictly NO REFUND policy with any booking of our services, so please be sure prior to booking confirmation. 

We do however allow reschedule of your appointment providing we receive minimum of 48 hours notice, via email.

If you miss your appointment or arrive more than 15 minuets late, we shall not refund your appointment, nor will this appointment be able to be reschedules, you will be have to book a new appointment if you wish to receive the service.


It is important you are prompt to your appointment time, any late arrival shall cut into your appointment timing and reduces the time you spend with our medium/therapist.

Due to the high level of appointments we are unable to provide you with your lost time. 

Additional time over incurred at the end of your appointment will be further charged at the discretion of the medium/therapist.   

Our Website Subscriptions for Exclusive Witchy Offers & Updates

If you have chosen to subscribe to our website using your personal information including first name; surname; valid email;  and date of birth, you are confirming the details entered are yours and not of another individual, you are over 18 years old and happy for us to retain your information to email promotional offers and updates from Spellbound Gloucester Ltd & Raven School of Witchcraft. We request that if your details provided change that you update us by contacting site administration via our contact us page. Offers sent via email are valid for the period of time stated and can be withdrawn at any point under the discretion of the director of Spellbound Gloucester Ltd. Updates provided via our mailing list will be for the benefit of our customers in the interest of business operations, policy changes, shop updates etc. 

If we have sent a discount voucher code as an offer to those who subscribe to our exclusive mailing list; then this person is responsible for redeeming the voucher code prior to completing payment checkout. We do not offer refund once booking has been confirmed and payment processed.

Our discount vouchers are subject to change at our discretion at any time. We reserve the right to discontinue the offers at any point also. Likewise if the discount code has been used by persons who are not subscribed, we reserve the right to reject usage and your booking/order may be rejected at our discretion. 

Please note the code being offered to you is for the advertised usage only for example; for use against the described services or product collections stated in the promotional descriptions.  

User Responsibilities

If you are using this site for any unlawful or prohibited conduct we have the right to remove and suspend you from using our website facilities at our own discretion. 

Pricing & Payment

We are a small independent business 

Our costings are in GBP (pound sterling) currency – Please remember this before ordering!

The currency is converted on ordering automatically.

Please Note: We do not accept American Express.

We accept UK debit cards, credit card and Paypal as payment for our good and services

You do not need a Paypal account to make any Paypal purchase.

All debit and credit card payments are secured with our provider Stripe.

Spells and Handmade Items

When purchasing a magickal item we may include a token or small gift. You may see this pictured on the items listed on the website.  However, the item you purchase is described i.e the product, the weight, the description. The gift is at our discretion and is not a customer entitlement.

(We do often gift magickal items at our discretion and pictures on our website are for illustration purposes only).

The spells are cast by Toni Hunt and the witches who are a part of Spellbound Ltd. With over 40+ years of experience and recognized qualifications and accreditations. We ensure that all spells are with the intent described and nothing more.

(If you require more information on spells provided by Spellbound Ltd please email

Ours is a belief in the manipulation of energy infused with intent. We do not guarantee success as all corresponding factors need be used by the spellcaster. The success is in the witch’s intent. To that end we send you the best magickal energy.

We make our spell products at spellbound shop. We endeavor to use natural cruelty free ingredients. Some products contain herbs, essentials oils and may contain almond or coconut so there may be traces of nuts. If you have allergies, please be aware and contact us first before purchasing. We can advise on the more suitable product or perhaps make something especially for you. We are happy for you to ask questions before your purchase. We encourage everyone to take responsibility for what is used on their skin. That is the purpose of good natural and healthy products and each of you is individual. We want to cater for your needs. You are important to us.

Our handmade items and produced by our witches for Spellbound Ltd, are fragile & one off designs, made with the magickal purpose desired by our wonderful witches. The magickal spells and items do not contain a time scale for when they will work nor do we guarantee the magick to prevail. Our intent is pure; however, so many factors can prevent magick working including negative energies; personal blockages and even outside counter magick could prevent the magick working for you.

Spellbound works with honesty, integrity and passion with all magick for you.

“Be careful what you wish for” we work with only positive intent and do not engage with black magick.

We will not be held liable for the outcome of your spell.


Magick and Spell work is not to be taken as medical replacement or legal guarantees. If we feel there is vulnerability in a customer, it is our discretion to withhold our services and council. Your safety is important to us and work with exceptional principals.

*Client confidentially is paramount in all that we do*

As per our refund policy, we do not provide refunds for spells or handmade items for any reason.

Usage of Spells

We will not provide a spell that interferes with the free will of another individual.

Be sure to keep all products away from children & animals

If you have allergies or medical conditions, please take responsibility for those and ask before purchase for advice.


We do not offer refunds for any courses booked either in store or online. Therefore we strongly advise you read the course details fully including contacting us with any questions prior to completing your booking and payment. 

We are more than happy to answer any questions or provide course outline video explanations if necessary prior to booking.

Course fees are subject to change at our discretion.

Due to limited spaces therefore you must be satisfied with the course details and our full terms and conditions prior to booking.

If we discover any persons behavior on our courses is disruptive to the course teacher or other students we shall remove you from the course without notice and no refund provided; please respect others and your teacher during the course.

All courses online or in our school are to be paid in full, we do not provide payment deferral.

If any information provided to us is inaccurate it is our discretion if you shall be removed from the course. 

We reserve the right to reject course bookings at any time without reason; and shall not provide refunds.

As with our services provided you must be over the age of 18 to attend any of our courses.

In circumstances where we are required to reschedule or cancel a booking you will be notified at our earliest convivence. 

If you miss a session/booking it is your responsibility to catch up in your own time.

*All of our courses are approved and presented to you in a multitude of medias*

*We are accredited to teach the courses and you shall be provided with certification on completion*

*All courses content is copyrighted and for the use of learning only not replication*


If you choose to purchase a e-voucher or are issued an e voucher the following applies.

You must provide a valid email to send the e-voucher to or address for physical voucher to be posted.

Your voucher code MUST be entered at checkout to be redeemed prior to confirming payment. 

We are not responsible for e-voucher codes not entered at checkout, we refer you to our NO REFUND policy, the voucher can only be redeemed if the full code is entered i.e. "SBVN####"

If you have difficulty with your e-voucher, you must contact prior to completing checkout as we shall not provide refunds.

Our e-vouchers are valid for a period of 6 months from the date of purchase.

We  would only be extended if government restrictions apply.

If you are issued an e-voucher due to government restrictions or cancellation by Spellbound Gloucester Ltd, you will initially be offered to change your appointment for a video call appointment as an alternative, if this is not suitable for you then an e-voucher will be sent.

(Please note vouchers/e-vouchers issued before 31st December 2020 would apply to our previous 3 month validity)

It is a strict 6 month policy, during that time you may receive email notification, however it is the purchasers responsibility  to be aware of the expiry date as no form of recourse will be offered if the voucher has expired.


If there is serve weather that impacts Spellbound Gloucester Ltd to open our store for 1-1 appointments we shall contact you in the first instance to offer an alternative of either switching to video call appointment for your service or alternatively have an e-voucher to re-book another time, when we are able to return to opening our store for 1-1 appointments. 

This is at the discretion of Spellbound Gloucester Ltd. 


bottom of page